The NexMav Customer Experience is second to none and Service Delivery is at the forefront. The Client Services' team and the Delivery team, are an integral part of the NexMav Customer Experience Lifecycle. The partnership, collaboration, alignment, and attunement (emotional commitment) of these two teams is paramount to the NexMav Customer Experience.

Customer Experience Model

The NexMav Customer Experience is cyclical in nature. Each phase has strict entry and exit criteria focused on outcome. In addition, schedules, activities, resources, and key performance indicators (KPIs) are crucial to Delivery Assurance and continuity of the framework.

Delivery Assurance is accomplished by disciplined organizational project management and SDLC methodologies, consisting of:

• Adherence to distinct project phases

• Key reporting to all stakeholders on Budget, Outcome, Schedule, and Risk

• Execution, delivery and communication of RunBook artifacts

In-flight services undergo rigorous monitoring across the organization, with real-time visibility provided to both customers and the NexMav Executive team. Milestone reporting and Client Scorecards serve as critical performance indicators, reinforcing NexMav's commitment to delivering customer-contracted projects on-time, within budget, and in accordance with specified requirements.

Proximity Matters

NexMav offers a unique value proposition in the nearshore market by delivering hardworking Mexico based IT professionals with US business processes working in the Central Time Zone. Our employee’s loyalty offers significant benefits to you, as NexMav becomes an integral, extended partner in achieving your business benefits by avoiding constant on-boarding and retraining of new nearshore staff.